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Some of the essential features that should be included in a tool to support change management processes are:

1. Change request form definition. 

2. Change request validation. 

3. Workflow definition – showing the flow of the change request form. 

4. Change costing support. 

5. Change request traceability – ie maintaining information about the changes made to the software to implement the change request. 

6. Change notification and reminders – notification to people involved of work done and reminders to team members who have work to do.

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