Hotel management is really about overseeing every operation of the property. This requires knowledge of distribution strategy, finance, customer service, staff management, marketing, and more.
In no way should any of these be treated as ‘set and forget’. Hotel management is about constantly evaluating performance is every facet of the business and making necessary adjustments.
Ultimately effective hotel management will not only ensure your hotel stays in business, but is able to profit and grow over time. Think of the hotel as an ecosystem that will get healthier the better you manage it. As your hotel becomes more successful you can upgrade and charge higher rates, pay staff higher wages, and create an experience that guests want to come back for.
It can take time to get everything right however. There are many skills you’ll already possess but many others you need to learn along the way, or else hire staff that can provide the knowledge for you.
Hotel management definition
A nailed down definition of hotel management is that it’s a field of business and a study, that tends itself to the operational aspects of a hotel as well as a wide range of affiliated topics. Such as: Accounting, administration, finance, information systems, human resource management, public relations, strategy, marketing, revenue management, sales, change management, leadership, gastronomy and more.’
Clearly there’s a lot to be aware of and many of these functions do require specialists. However not all properties have the luxury of hiring a full team of staff, so it’s certainly not impossible to run a successful small hotel business without a range of degrees.