Role Performed by Managers
1. Interpersonal Roles
Figurehead : In this role, every manager has to perform some duties of a ceremonial nature, such as greeting the touring dignitaries, attending the wedding of an employee, taking an important customer to lunch and so on.
Leader : As a leader, every manager must motivate and encourage his employees. He must also try to reconcile their individual needs with the goals of the organization.
Liaison : In this role of liaison, every manager must cultivate contacts outside his vertical chain of command to collect information useful for his organization.
2. Informational Roles
Monitor : As monitor, the manager has to perpetually scan his environment for information, interrogate his liaison contacts and his subordinates, and receive unsolicited information, much of it as result of the network of personal contacts he has developed.
Disseminator: In the role of a disseminator, the manager passes some of his privileged information directly to his subordinates who would otherwise have no access to it.
Spokesman : In this role, the manager informs and satisfies various groups and people who influence his organization. Thus, he advises shareholders about financial performance, assures consumer groups that the organization is fulfilling its social responsibilities and satisfies government that the origination is abiding by the law.
3. Decisional Roles
Entrepreneur : In this role, the manager constantly looks out for new ideas and seeks to improve his unit by adapting it to changing conditions in the environment.
Disturbance Handler : In this role, the manager has to work like a fire fighter. He must seek solutions of various unanticipated problems – a strike may loom large a major customer may go bankrupt; a supplier may renege on his contract, and so on.
Resource Allocator : In this role, the manager must divide work and delegate authority among his subordinates. He must decide who will get what.
Negotiator : The manager has to spend considerable time in negotiations. Thus, the chairman of a company may negotiate with the union leaders a new strike issue, the foreman may negotiate with the workers a grievance problem, and so on.
In addition, managers in any organization work with each other to establish the organization’s long-range goals and to plan how to achieve them. They also work together to provide one another with the accurate information needed to perform tasks. Thus, managers act as channels of communication with the organization.